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FAQ: |
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| Q:Do you accept small order? |
| A:Yes,if your quantity less than the min quantity requirement,please modify the quantity then click "buy" button.You can also email us the item number,quantity,then we will arrange good for you as your requirement. |
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| Q:How do I place an order online? |
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A:When you view products, click on "Buy "button, continue this process until you are ready to checkout. You do not have to register when purchasing through our site but it will make it easier for future visits. To register, click on Join now and complete the info requested. |
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| Q:Do you offer custom order? |
| A:Yes,if you can not find the products you want,please send a sample or email us the pictures,tell us the size,then we will try our best to find it for you. |
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| Q:What happens after I place order on line? |
| A:After you complete your order on our web site, an invoice will be sent to your email You should go to your email address and receive it. Our Fulfillment Department will process your order. |
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| Q:Do you have a catalog? |
| A:No. We are adding products and services too fast. Our products are easily viewed with all pertinent information from our web site. If you do not find an answer you are looking for, please email our Customer Service Group. |
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| Q:Which method do you accept for payment? |
| A:We accept West union, Bank wire transfer and paypal.You can choose anyone convenient to you,the detal information please refer to how to pay. |
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| Q:Do you send free samples? |
| A:Sorry,we do not send free samples as a rule. You are welcome to place a trial order with us. |
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| Q:How to order samples? |
| A:For samples, you can place a trial order from our website, we will inform if we can offer you . |
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| Q:How long you will send my order after i paid? |
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A:We will send your order in 3 days if we have all items in stock.If we don't have some item in stock,we will inform you. |
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| Q:How to ship order? |
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A:If the order less than 50kg,w commend send order by EMS,UPS,or DHL.If over 50kg,we can send the order by Air-freight or Ocean-freight. |
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| Q:How can I know the shipping cost? |
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A:After you finished your order online,we will send total invoice which will include shipping cost according to the shipping method you select..You can also ask us the shipping cost before you place order,we will let compare the shipping cost for different deliver method. |
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| Q:How long it the shipping time will ber? |
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A:Usually Air-strandby takes 2-6 weeks,EMS takes 3-5businiss days,UPS takes 4-5 business days,DHL takes 2-3days, Some delays will occur if shipping dates concur with public holidays. |
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